Next Working Day Delivery Schedule

Next Working Day Delivery Schedule*

Orders are usually processed the same day when an order is placed before 14:00 GMT as long as we have also received full payment. Orders are dispatched as quickly as possible and then shipped the following working day based on stock availability.

Please be aware that an order may get delayed because of but not inclusive to our different sales channels as well as weight of the product(s) that are required to ship. Also dependant on payment, as we accept all cards, there might be a delay on some cards due to fraudulent checks needing to take place. If this happens then we will ship the relevant product(s) five working days after payment was initially made. If payment is made by American Express then a delay will happen due to payment clearance needs to take place before we can continue. We will require full payment of the order before we dispatch the relevant product(s). All product(s) will remain the property of Ideabright Ltd until the order has been paid for in full including all additional charges including delivery.

We are able to ship to the United Kingdom in line with our standard online shop postage charges. We are unable to accept International Orders via our website. All orders for United Kingdom (mainland only) will have our standard carrier charge of 4.99 GBP for all item(s) which weigh less than 30kg. Any item(s) that are above 30kg will have a special rate dependant on this and it will show accordingly in the order form. Deliveries to the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, Orkney, Shetland and Scottish Isles or Highlands may incur additional delivery charges. Please contact us for more information prior to placing your order.

Please note that to offer our customers our best discounts; we may occasionally use Royal Mail to deliver product(s). If you urgently require an order for next day delivery, please contact us as additional charges may apply. Also for next working day deliveries, a valid signature will be required at the time of delivery. If a delivery is likely to take longer than advertised at the time of the order then a member of staff will contact you for an estimated delivery date.

The price payable for product(s) is set out on our website at the time when the relevant order is placed as well as any charges for carriage and insurance as displayed on the order form.

Any errors that “we”(Ideabright Ltd) find in our prices and or description at the time of ordering, our customers shall be informed. We are entitled to offer you the option of cancelling your current order or reconfirming your order with the revised price and or product.

Orders received before 14:00 GMT will generally get process the same day. All goods will be delivered within the statutory performance period of 30 days (from the date of payment). If this does not happen then an order can be cancelled and will receive a full refund.

It is the customer’s responsibility to ensure that their supplied address details are correct at the time of purchase, as we cannot be held responsible for incorrect or non-delivery due to customer error.

In special circumstances, where there is a dispute between our Delivery Company and customer i.e. a signature is obtained but we have been advised there has been no delivery made. A full investigation will take place. Customers are advised that at the time of delivery, they need to cross check all items in the relevant package(s) for any missing items. If a customer fails to put any appropriate remarks in the shipment company’s “Customer Signature Voucher” at the time of acceptance, then a claim for missing items will not be able to be made. All disputes will be resolved by our full investigation within 30 days.

Ideabright Ltd strives to deliver all our customer orders complete. For logistical purposes, customers may receive orders partially and or on different dates. All packages are safely wrapped with appropriate packaging materials. In the unlikely event of breakages in shipping, please notify us with 48 hours. We will supply replacements free of charge, or – if we are unable to replace the item a similar item may be applicable or a full refund to the value of the damaged item(s).

Please be aware that if choosing to purchase from our website you automatically agree that we may use your personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a fraud protection agency, who may keep a record of that information.